
Retailers over the years have become increasingly interested in using it as an experiential tool. Habitat, The Furniture Shop, Timberland, The outdoor clothing retailer and Guess have all incorporated scent as a weapon to strengthen their customer’s loyalty and love of the brand. The company behind such move, Mood Media, is confident that its other clients, including many of the High Street clothes shops, gyms, banks, hotels and medical centre will start to use the perfumes, which are pumped out through the air conditioning units.
Yet supermarkets have for a long time directed the ventilation units from their in-store bakeries – pumping out the smell of fresh loaves and pastries – to the entrance in order to entice in customers. But the use of artificial smells is in its infancy. "You have to be careful and subtle, so that most customers don't even notice it, except from on a subconscious level” says the chief executive of Mood Media, Mr. Abony.
However, as consumers we must ask ourselves whether we are ready to detect such ploys and whether we feel there is an injustice in being entrapped in this manner. Check out the video below to get a better look at what some supermarkets are doing.
For more experiential work check out gourmet architects Bompas and Parr, the guys behind theatrical experiences that tickle your tastebuds (or nose in this case).
No comments:
Post a Comment